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MasterCare

System Assurance Services

ERA supplies systems and products which were developed to always be on-line, always available. The system design by ERA allows for a minimal and unobtrusive maintenance schedule. ERA provides the Master Care Program to prevent any possible unpleasant complications which can even occur in a perfect world as well as to maintain a high technical level throughout the life cycle.

MasterCare is a complete portfolio of services and a comprehensive range of assurance offerings that can be customized for each customer, deployment site and service level requirements. MasterCare provides customers with the industry’s most experienced engineers and longest track record of managing operational surveillance systems to protect their investment. The program provides customers with the services that their mission-critical surveillance systems demand.

MasterCare programs maintain safety for our partners with the following processes: obsolescence management, spares stock management, repair management, a tailored training program and on-site inspections and preventive maintenance. MasterCare assurance services address the entire system including the hardware, firmware and software to ensure ERA’s systems operate at peak performance. ERA’s help desk technicians provide diagnosis, tracking, resolution and if necessary prompt escalation to ERA’s engineers.

Services

Non-stop help desk
Software assurance services
Hardware assurance services
Customised training program
  • 24/7 trouble shooting support
  • On-site inspections and preventive maintenance program (annual preventive maintenance on the entire infrastructure and system performance review)
  • Real-time monitoring of the systems by ERA technicians
  • Customised training program
  • On-demand engineering services at preferred rates

benefits

  • Customized MasterCare programs from the portfolio of services
  • Predictable maintenance costs
  • Priority access inside ERA through a dedicated Key Account
  • Periodical system check-up
  • Guaranteed spares availability
  • Always up-to-date access to upgrades
  • Spares stock management
  • Repair management
  • Possible obsolescence management

Do you have any questions?

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